A leading grocery store chain sought to expand and optimize its IT Project Management Office (PMO) to strengthen alignment between projects and organizational strategy. With rapid business growth and evolving technology initiatives, the company engaged us to guide the next phase of their PMO’s development using our proven framework for establishing high-impact, strategy-driven project management practices.
Client: Leading Grocery Chain
Scope: IT PMO expansion and optimization
Focus Areas: PMO Framework Development, Governance, Portfolio Management, Strategic Alignment
Results: Established a scalable PMO structure with defined intake, governance, and reporting processes that enhanced delivery efficiency and ROI
As the organization expanded its digital and technology capabilities, its existing PMO needed to evolve from tactical support to a more strategic, value-driven function. Leadership required a structured approach to assess current maturity, define new PMO services, and build the governance and tools necessary to ensure scalability.
Key challenges included:
Need to expand IT PMO services to support enterprise strategy
Lack of standardized intake and prioritization processes
Limited visibility into portfolio performance and resource utilization
Desire to implement PMO best practices without adding unnecessary complexity
We provided a structured yet flexible approach tailored to the organization’s culture and pace. Through a series of collaborative workshops, assessments, and coaching sessions, we evaluated the PMO’s current state, identified opportunities for improvement, and co-created a roadmap for expanding its services.
Our approach combined practical implementation guidance with leadership coaching to ensure the PMO team could sustain improvements long-term. We introduced a pilot set of high-impact services—focused on intake, governance, and reporting—that improved project alignment, accountability, and performance visibility.
Key actions included:
Conducted PMO assessments to identify gaps and growth opportunities
Defined a tailored PMO roadmap aligned with strategic objectives
Delivered workshops and coaching to support implementation
Introduced streamlined intake, governance, and reporting frameworks
Empowered the PMO team with sustainable processes and tools
The engagement transformed the grocery chain’s IT PMO into a more strategic and efficient operation. With a clear governance model and data-driven reporting, leadership gained the visibility needed to prioritize effectively, allocate resources efficiently, and maximize ROI. The PMO now serves as a key enabler of organizational strategy and performance.
Key results included:
Established a standardized intake and prioritization process
Implemented a governance framework for consistent delivery oversight
Enhanced portfolio visibility and performance tracking
Improved decision-making and resource utilization
Positioned the IT PMO as a strategic partner in driving business outcomes
This transformation laid the groundwork for sustained project excellence—empowering the PMO to deliver measurable value and strategic impact across the organization.
