A leading university sought to strengthen its project delivery capability by expanding the services of its IT Project Management Office (PMO). To achieve this, the university engaged us to provide strategic guidance and implement a proven framework for PMO growth. The goal was to align IT projects with institutional strategy, accelerate delivery outcomes, and empower teams through practical, sustainable processes.
Client: Leading University
Scope: IT PMO Expansion and Capability Development
Focus Areas: PMO Strategy, Governance, Portfolio Management, Process Optimization
Results: Designed and implemented a scalable PMO framework that improved intake, governance, and portfolio visibility, driving alignment and efficiency across IT initiatives
The university recognized that while its IT PMO was supporting key projects, it needed greater structure, alignment, and consistency to manage a growing portfolio of initiatives. Leadership sought expertise to expand PMO services strategically to ensure project governance, visibility, and prioritization were strengthened to support the university’s broader mission.
Key challenges included:
Limited visibility into project portfolio performance
Need to expand PMO services in alignment with strategic priorities
Lack of standardized intake and governance processes
Desire to implement sustainable, scalable PMO best practices
We partnered with the IT PMO team through a series of workshops, assessments, and coaching sessions to define their ideal operating model. The process began with a detailed evaluation of existing PMO practices and stakeholder needs, followed by the design of a roadmap for scalable PMO service delivery.
Through hands-on collaboration, we introduced a pilot set of high-impact services that demonstrated immediate value, focusing on intake, governance, and reporting. These pilots established the foundation for long-term adoption and positioned the IT PMO as a strategic partner in achieving the university’s goals.
Key actions included:
Conducted PMO assessments and stakeholder interviews
Defined a roadmap for expanding PMO services strategically
Delivered workshops and coaching sessions on governance and delivery
Implemented pilot PMO services to demonstrate quick wins
Designed frameworks for intake, prioritization, and portfolio reporting
The engagement equipped the university with a stronger, more strategic IT PMO framework. By standardizing processes and introducing improved governance and reporting mechanisms, the PMO gained visibility into project performance and enhanced alignment with institutional objectives.
Key results included:
Established a streamlined project intake and prioritization process
Implemented a governance model to support consistent oversight
Enhanced portfolio visibility through improved reporting
Strengthened alignment between IT initiatives and university strategy
Positioned the IT PMO as a strategic enabler of institutional success
Through this collaboration, the IT PMO evolved into a trusted partner in strategic delivery, empowering project leaders to deliver outcomes that support innovation and operational excellence.
